Find out what your chatbot is really telling customers
We send hundreds of test customers to your AI assistant, check every answer against your own policies, estimate what each mistake costs, help you fix it, and keep watching after every update.
This is a sample audit of a fictional company, Lumio Telecom. Conversations, scores and amounts are illustrative.
Lumio Telecom, chatbot “Lumi”
Website chat widget, English and French. Checked against: pricing page, refund policy, roaming rates, customer FAQ, escalation rules.
0of 200 conversations run0issues found
Select “Run audit” to watch the test customers at work.
0/100
Voice bot test
Simulated callers phone your voice assistant with different accents, speeds and background noise. We compare what they said with what the bot understood.
Test caller: elderly customer, strong accent, busy street in the background
Call results
Speech understandingWords recognised correctly82%
Right action takenStarted cancelling the whole line instead of the roaming add-onFail
Talked over the callerDid not stop when the caller interrupted3 times
Time to reach a humanTarget is under 1 minute for urgent requests4 min 10 s
Replay real chats before launch
Before Lumi version 2.4 goes live, we replay 1,200 real past conversations (anonymised) against it and compare every answer with the current version.
0Better
0Same
0Worse
Launch blocked: 55 conversations got worseVersion 2.4 contradicts the FAQ on bring-your-own-phone and drops French replies in 12 chats.
Example regression
Real customer (anonymised)Can I bring my own phone?
Current version 2.3
LumiYes, any unlocked phone works on our network.
Correct
New version 2.4
LumiOnly phones bought from Lumio are supported.
Contradicts FAQ
Continuous monitoring
The same tests run automatically, so you know the moment a chatbot update breaks something.
Schedule and alerts
Competitor benchmark
A light test of 20 polite conversations on each competitor’s public chatbot, scored the same way. Competitor names are fictional.